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Papers tagged with "Digital Reference Services"
Vol 12, Issue 9 (September 2026)
Library And Information Science
Digital Reference Services In Academic Libraries: Emerging Trends, Barriers And Future Directions
Reference Work Has Shifted From Academic Library Desks, To Email, Web Forms, Live Chat, Video, Text Messaging And Most Recently To AI Chatbots And Generative Systems. Those Channels Offer Assistance Not Just Outside Of Hours, But They Also...
Dip Ranjan, Dr. Ashutosh Agrahari