Crowdsourced Civic Issue Reporting And Resolution: A Digital Platform For Transparent Urban Governance

• Author(s):

  Keerthana Shri M.V | Ishwarya U | Jeevitha R | Mahapavithra M | Mrs. S. Sindhubiravi

• Keywords:

  Civic Reporting, Urban Governance, Machine Learning, Mobile Application, Firebase, Geolocation, CNN, Crowdsourcing, Complaint Management.

• Abstract:

  Urban Municipal Infrastructure In India Faces A Lot Of Issues Such As Potholes, Improper Water Management, Broken Streetlights, Water Leakage And Drainage Blockages. The Major Challenge That We Are Facing In This Modern Era Is That The Authorities Delay These Kinds Of Problems Nor Completely Ignore It. The Existing Complaint Methods Are Visiting The Offices Or Calling The Helplines, Which Is Time Consuming And Inconvenient. Our Project Proposes A Crowdsourced Civic Issue Reporting And Resolution System, This Is A Digital Platform Which Was Developed Using The Python Flask For The Backend, React.js For The Web Interface, And React Native For The Mobile Application. In This Platform, It Allows The Users To Report The Issue By Capturing The Problem Or Issue And Attaching That Image Into This Platform With The Location Details Which Will Be Detected By The App Automatically, Selecting The Category And Submitting The Complaint In A Simple Manner. The Problem Will Be Identified By The AI. Here, The System Uses Machine Learning To Read The Description That We Have Given And It Analyses The Image Which Was Attached And Decides Which Department Should Fix The Particular Problem. It Allows Automatic Identification Of The Issue And Routes To The Appropriate Municipal Department. The Complaint Goes Through Four Stages: Reported → In Progress → Considered → Resolved. The Notification Will Be Sent Directly To The User After The Problem Is Resolved. The Performance Of This Platform Is That It Works Faster. Many People Can Use It Simultaneously, And Notification Reaches Almost Everyone Successfully. Testing Results Indicate That 92% Of People Can Submit The Complaint Successfully On Their First Try. Also, The Official Has Tested And Worked Well. This Scalable Solution Can Significantly Improve The Civic Issue Management And Enhance The Communication Between The Citizens And Authorities.

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Other Details

• Paper id:

  IJSARTV12I4105206

• Published in:

  Volume: 12 Issue: 4 April 2026

• Publication Date:

  2026-04-30

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