A Study On Impact Of Ai On Customer Satisfaction In Ecommerce With Reference To Amazon

• Author(s):

  Ms. Veera Devi.V | Mr. C. Balaji

• Keywords:

  Artificial Intelligence, Customer Satisfaction, E-commerce, Amazon, Service Quality, Personalization, Chatbots, Predictive Analytics, Consumer Behaviour, Digitalization.

• Abstract:

  Artificial Intelligence (AI) Plays A Vital Role In Enhancing Customer Satisfaction In E-commerce, Particularly On Platforms Like Amazon. This Study Examines The Impact Of AI-driven Technologies Such As Personalized Recommendations, Chatbots, Predictive An

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Other Details

• Paper id:

  IJSARTV11I3102826

• Published in:

  Volume: 11 Issue: 3 March 2025

• Publication Date:

  2025-03-18

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