A Study On Employee Relationship Management Between The Employer & Employee With Special Reference To Quess Corp Ltd

• Author(s):

  HARIHARAN J | Suganthi A

• Keywords:

  Communication, Employee Engagement, Employee Relationship Management, Grievance Handling, Job Satisfaction, Organisational Performance.

• Abstract:

  Employee Relationship Management (ERM) Has Emerged As One Of The Most Vital Aspects Of Human Resource Management In Contemporary Organisations. Effective Management Of Employer-employee Relationships Contributes Significantly To Organisational Productivity, Employee Retention, And Workplace Harmony. This Study Examines The Nature And Effectiveness Of ERM Practices At Quess Corp Ltd., One Of India's Leading Business Services Companies. The Research Evaluates Communication Quality, Employee Engagement, Grievance Handling, Recognition, Training Opportunities, And Career Development Support. Primary Data Were Collected Through A Structured Questionnaire Administered To 110 Employees Across Various Designations. A Descriptive Research Design With Purposive Sampling Was Adopted. Statistical Tools Including Percentage Analysis, Chi-Square Test, And Pearson Correlation Were Applied. The Findings Reveal That A Majority Of Employees Perceive The Organisation Positively In Terms Of Management Support, Teamwork, And Job Satisfaction. However, Improvement Is Needed In Conflict Resolution, Work-life Balance, And Career Growth Support. The Study Concludes With Actionable Recommendations For Strengthening Employee Relationships Within The Organisation.

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Other Details

• Paper id:

  IJSARTV12I6105626

• Published in:

  Volume: 12 Issue: 6 June 2026

• Publication Date:

  2026-06-08

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