ORGANIZATIONAL STRUCTURE OF CLOUD BASED CUSTOMER CONTACT SERVICE CENTER

• Author(s):

  Mahesh Babu K | Madhuri Dixitha N B

• Keywords:

  Call Centers, Quality Management And Customer Quality Measure, Performance Measure

• Abstract:

  Cloud Based Call Centres Are Network Based Service In Which A Provider Owns And Operates Call Centre Technology. Thereby Providing Its Services Remotely To Businesses In A Subscription Model. Cloud Based Call Centres Are Offering An Innovative Way To Appr

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Other Details

• Paper id:

  IJSARTV6I637866

• Published in:

  Volume: 6 Issue: 6 June 2020

• Publication Date:

  2020-06-09

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