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Author(s):

SUDHIN TP
Keywords:

ERP Software, Edship Technologies, Customer Satisfaction, Educational Institutions, User Experience, Digital Solutions, System Usability, Institutional Operations
Abstract:
This Study, Titled "Customer Satisfaction Of ERP Software In Educational Institutions With Special Reference To Edship Technologies Pvt Ltd, Kochi," Evaluates The Effectiveness And User Satisfaction Of Edship ERP In Addressing The Administrative Needs Of Educational Institutions. As Digital Solutions Become Vital For Managing Student Data, Attendance, Fee Collection, And Academics, This Research Uses A Descriptive Method And Structured Questionnaires To Assess User Perceptions On Usability, Performance, Support, And Customization. Findings Reveal That 76.5% Of Users Believe Adopting Edship ERP Was The Right Decision, With High Satisfaction In Student Management (76.4%) And Attendance Tracking (52.94%). While 52.9% Would Recommend The System, Concerns Remain Over Mobile Accessibility (41.2% Dissatisfaction) And Technical Issues (70.6% Affected). Statistical Analysis (Chi-square, ANOVA, T-tests) Shows Vendor Reputation, Cost-effectiveness,and User-friendliness Significantly Impact Satisfaction. The Study Concludes That Edship ERP Enhances Institutional Efficiency But Recommends Improvements In Mobile Integration, Support Services, And System Customization To Strengthen Market Presence.

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