A STUDY ON SERVICE QUALITY PROVIDED BY BSNL MOBILE SERVICE WITH SPECIAL REFERENCE TO COIMBATORE CITY

• Author(s):

  Mr.P.Kanagaraj | Roshan. N

• Keywords:

  Service Quality, Telecom Sector, Simple Percentage Analysis, Likert Scale Analysis, Rank Analysis.

• Abstract:

  Service Quality Is The Degree And Direction Between Customer Service Expectations And Perceptions. Perceived Service Quality Is Defined As How Well A Service Satisfies The Expectations Of Customers. Service Quality Has An Impact On Profitability And Cost

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Other Details

• Paper id:

  IJSARTV6I1141663

• Published in:

  Volume: 6 Issue: 11 November 2020

• Publication Date:

  2020-11-20

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