A BIG DATA ANALYTICS APPLICATIONS FOR FORECASTING RARE CUSTOMER COMPLAINTS

• Author(s):

  Farhana. K | Aaryan

• Keywords:

  CMS Star Ratings; Customer Complaints; Big Data Analytics; Ensemble Methods; Ethics; Call Center Data; Medical Claims

• Abstract:

  Centers For Medicare & Medicaid Services (CMS) Publishes Medicare Part C Star Ratings Each Year To Measure The Quality Of Care Of Medicare Advantage (MA) Contracts. One Of The Key Measures Is Complaints About The Health Plan, Which Is Captured In Complain

---

Other Details

• Paper id:

  IJSARTV5I431169

• Published in:

  Volume: 5 Issue: 4 April 2019

• Publication Date:

  2019-04-24

Download Article