Call For Paper

Volume 10 Issue 3

March 2024

Submit Paper Here
Download Paper Format
Copyright Form
NEWS & UPDATES
News for Authors:

We have started accepting articles by online means directly through website. Its our humble request to all the researchers to go and check the new method of article submission on below link: Submit Manuscript

Follow us on Social Media:

Dear Researchers, to get in touch with the recent developments in the technology and research and to gain free knowledge like , share and follow us on various social media. Facebook

title

A STUDY ON SERVICE QUALITY IN HEALTHCARE SYSTEM WITH SPECIAL REFERENCE TO MEENAKSHI HOSPITAL THANJAVUR

Author(s):

Dashelya K

Keywords:

Service quality dimensions; Patient happiness or satisfaction; Healthcare quality

Abstract

Quality is the major want by a customer or in other words the quality can be said as the measure of customer happiness (from meeting a need or reaching a goal). One of the most important ingredients of successful organizations is customer focused quality management. The patient happiness or satisfaction is influenced by the patient perception of service quality positively in healthcare industry. Unhappy disappointment or dissatisfaction follows when a gap exists between expectations and perceptions of quality attributes and service results. Patients are happy (because of a need that was met or a goal that was reached) only when their expectations are met by the service performance. Awareness is needed by the healthcare providers of how patients perceive the quality of care. In this research random sampling way of doing things was adopted to select a sample of patients. To test/evaluate the quality dimensions and the level of happiness (from meeting a need or reaching a goal) of the customers, structured list of questions was used.

Other Details

Paper ID: IJSARTV
Published in: Volume : 6, Issue : 4
Publication Date: 4/1/2020

Article Preview




Download Article