TOTAL QUALITY MANAGEMENT (TQM) IN CRANE SERVICE COMPANY: PURCHASE DEPARTMENT

The study is carried out for analysis of Total Quality Management (TQM) implementation in ABC Crane Service Company. This origination is already an ISO 9001 certified origination and planning to implement the TQM philosophy and best follow the TQM tools and Techniques in Origination. Expected results after TQM implementation are improved quality of supplies, improved quality of processes, improved employee satisfaction and improved customer satisfaction. In this case study, it was found that need of TQM training and tools are very useful for the origination to get in to the TQM implementation process.